California Credit Union Collectors Council
Fraud Trends
Thursday, Apr 2nd
5:30 PM to 8:00 PM
Speakers:
Jeff Hall - AVP, Security, Safety & Loss Prevention
Organizer:
San Diego
Venue:
10120 Pacific Heights Blvd, Suite 100
San Diego, CA 92121
Phone:
(858) 278-9300
Comments:
Account Takeover (ATO) & Digital Banking Fraud Why it matters to Credit Unions: CU members are increasingly digital, but smaller institutions are often targeted due to perceived weaker controls. Key angles to cover: • Credential stuffing and phishing leading to ATO • SIM-swap fraud and mobile banking compromise • Behavioral biometrics vs. traditional authentication • Balancing member experience with security ________________________________________ • Distinguishing true fraud from misuse • Impact on fraud losses and operational costs ________________________________________